Terms & conditions
The SearchShare.io platform (“Platform”) is provided by Anything is Possible (“we”, “our”, or “us”). Please read these Terms of Service (“ToS”) carefully before using our Platform, as they govern your use of the Platform.
By accessing or using the Platform, you agree to comply with and be bound by these ToS.
1. Definitions
In these ToS, unless the context otherwise requires, the following terms shall have the meanings set out beside them:
“Platform” refers to the SearchShare.io software-as-a-service solution, including any associated tools, software, websites, features, and other services provided by Anything is Possible.
“Client” or “User” means an individual or entity that has registered for and/or is using the Platform.
“Business Hours” are defined as the hours between 9:00 AM and 5:00 PM, Monday to Friday (excluding public holidays) in the United Kingdom.
“Service Level Agreement” or “SLA” refers to the commitments made by Anything is Possible regarding the uptime, availability, and support related to the Platform, as detailed in Section 3.
“Third-party APIs” means software interfaces provided by external companies or platforms, which the Platform may integrate with to provide or enhance its services.
“Service Fee” refers to the payment made by the Client to Anything is Possible for access to and use of the Platform.
“Service Credits” refer to a monetary or equivalent compensation that Anything is Possible may provide to the Client in the event of specific service level breaches or failures as stipulated in the Service Level Agreement (SLA). These credits are typically applied against future payments owed by the Client to Anything is Possible for the Platform’s services.
“Report Generations” refer to the specific actions within the SearchShare.io Platform wherein a report is either initially created or updated with new data. Each instance where new data is fetched, processed, or integrated into a report, whether it’s for the creation of a new report or the refreshment of existing one, is considered as a separate Report Generation.
2. Services
The Platform provides a software-as-a-service (SaaS) solution that allows users to create reports based on the parameters provided by the user. In delivering these services, the Platform integrates with various external third-party APIs.
Please note:
2.1. The availability and functionality of our services may depend on these third-party APIs. While we strive to ensure seamless integration, there are times when these external services may undergo changes, disruptions, or discontinuations which are beyond our control.
2.2. We cannot guarantee uninterrupted access to these third-party APIs, nor can we guarantee that they will remain unchanged or available for any specified period. As such, any changes or discontinuations of these third-party APIs might affect the services provided by the Platform.
2.3. We will make reasonable efforts to notify users of any significant disruptions to the services caused by third-party API changes. Clients are encouraged to maintain flexibility in their reliance on specific data or functionalities provided by third-party integrations..
2.4 The Platform is subject to ongoing development and improvements. As a result, its appearance, functionalities, and features might evolve over time. While we are committed to providing a robust and user-friendly experience, we cannot guarantee that the Platform will always look and function exactly as it does at any given point. Our goal with any changes is to enhance the service and adapt to the ever-evolving needs of our clients and the industry.
3. Service Level Agreement (SLA)
This Service Level Agreement (“SLA”) outlines the service levels which you can expect from us regarding the use of the Platform. The purpose of this SLA is to ensure that the necessary elements and commitments are in place to provide consistent platform service support and delivery to our clients.
3.1. We aim to achieve a service uptime of 99.5% for the Platform. This excludes scheduled maintenance periods, unforeseen acts of nature, and outages related to third-party APIs which are beyond our control.
3.2. From time to time, it may be necessary to perform maintenance on the Platform to ensure its continued high-quality performance. We aim to provide at least 48 hours’ notice for any scheduled maintenance requiring prolonged downtime. Maintenance windows are typically scheduled outside Business Hours to minimise disruptions.
3.3. For any technical issues, inquiries, or support needs, we target an initial response time of 4 Business Hours. Depending on the complexity of the issue, resolution times may vary.
3.4. If we fail to meet the uptime commitment specified in section 3.1, clients may be eligible for Service Credits. Credits will be calculated at a rate proportional to the length of the outage beyond the committed uptime.
3.5. To be eligible for any Service Credits, clients must report any service outages or issues promptly to our support team. The report should provide all necessary details to help us diagnose and address the issue.
3.6. The SLA does not apply to any outages, interruptions, or other service degradations that are caused by:
Acts or omissions of the client
Outages related to third-party APIs or integrations, as mentioned in Section 2
Unforeseen external factors including acts of nature, governmental actions, or any other situation beyond our control
3.7. In the event of any discrepancies or disagreements over service levels, Anything is Possible maintains the authoritative system logs and monitoring reports, which will be used as the primary reference point.
4. Fees and Payment
4.1. To access and use the Platform, clients are required to pay a Service Fee. This fee provides access to the Platform for a specific duration, as detailed and specified at the time of subscription.
4.2. Payment is due in advance. Failure to make timely payment may result in suspension or termination of your access to the Platform.
4.3 While we strive to maintain consistent pricing, we do not guarantee that the Service Fee amount at the point of initial subscription will be the same upon any contract renewal. Clients will be informed at the point of renewal of any changes to the Service Fee for subsequent periods.
5. Fair Usage
5.1. To ensure the optimal performance of the Platform for all users, a fair usage policy applies. Clients may make no more than 200 Report Generations per calendar month. Exceeding this limit may result in temporary limiting of the account for the remainder of the calendar month.
5.2. Any attempt to circumvent this fair usage policy may lead to immediate termination of the client’s account, at our sole discretion.
6. Intellectual Property
All intellectual property rights in the Platform, including but not limited to copyrights, patents, trademarks, and trade secrets, belong to Anything is Possible. Unauthorised use of our intellectual property is strictly prohibited.
7. Limitation of Liability
To the maximum extent permitted by applicable law in the UK, Anything is Possible shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
8. Governing Law and Jurisdiction
These ToS shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these ToS or the Platform will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. Changes to the ToS
We may amend these ToS from time to time. When changes are made, we will notify clients via email or through an announcement on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new ToS.
10. Termination
Anything is Possible reserves the right to suspend or terminate a client’s account and access to the Platform, without notice, for conduct that Anything is Possible believes violates these ToS or is harmful to other users of the Platform, Anything is Possible, or third parties, or for any other reason.
11. Contact
If you have any questions about these ToS, please contact us at hello@aip.media.
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